Terms & Conditions

Please read these terms and conditions carefully. They might change from time to time depending on the situation so refer to these every time you use our services.

These are our (3 SHAI Travels) terms. Airlines have their own rules and both must be obeyed as you are also airline's customer indirectly. The tickets we sell you carry many rules and regulations. If you miss your flight on the day of your departure and you have not informed the airline, then No Show charges have to be paid plus the charges for date change penalty. With regards to cancellation, all tickets carry certain penalty. Some tickets are cancellable at the charge of £150.00, some £175.00, some £125.00 and some are non refundable. In case if a ticket is non-refundable and you decide not to travel after purchasing the ticket, then you will loose all the money and no amount will be refunded back to you. If the ticket is refundable and you decide not to travel after purchasing the ticket, then 6 to 8 weeks will be taken to process the refund from the date of cancellation. It is the customer's duty to ask us about the cancellation charges at time of purchasing the ticket.

For partially used tickets (return tickets used for one way only) the refund will depend upon the rules of the airline. The terms that airlines furnish differ from time to time. They are set up in accordance with the offers they launch and also according to the price difference in different seasons.

For every booking we do, we need either a deposit or full payment. The amount of deposit vary according to the cancellation charges. But the minimum deposit amount we charge is £150.00. If the ticket is non-refundable then we can't just collect the deposit but we need full payment instead before issuing the ticket. On payment of the deposit or full payment if the ticket is non-refundable, you agree that we issue your ticket. As soon as we receive the deposit or full payment, the tickets are issued and after that if you decide not to travel, then you will loose the deposit or full payment in case of a non-refundable ticket.